FAQs
**Shipping Info
Do you Ship Internationally?
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Free International Shipping for orders of $150** or more except to countries listed here. -
**Due to COVID-19, USPS has had international service disruptions to some countries (see list here) This is why we have partnered with DHL Express to provide shipping services to such affected areas. Shipping rates to such affected countries may be higher than the rest of the world at this time. -
Please know that we are constantly working to try to bring our clients the best shipping experience especially during this restricted times.
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Shipping costs and fees are calculated in real time by USPS at check out for all other coutries. -
Isasuma LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). -
see more below
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Shipment Processing Time
Domestic Shipping Rates & Delivery Estimates
- FREE DOMESTIC SHIPPING for orders over $35 USD
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Estimated delivery time for U.S orders: -
3-5 business days - USPS First Class
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**International Shipping Rates and Delivery Estimates
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Please know that we are constantly working to try to bring our clients the best shipping experience especially during this restricted times.
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Cost: shipping charges for your order and duty fees will be calculated and displayed at checkout. -
USPS - First-Class Package International: aprox. 21 days -
USPS - Priority Mail Internatioanl: 6 -10 business days -
DHL Express - 3-5 days (service availabe only to affected countries with USPS)
Tracking and Confirmation
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Returns and Exchanges
Return and Refund Policy
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Isasuma LLC, 28 S 7TH ST.
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Service refers to the Website.
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Website refers to Isasuma, accessible from www.isasuma.com
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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By email: isasuma.art@gmail.com
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By visiting this page on our website: https://www.isasuma.com/contact
Conditions for Returns
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The Goods were purchased in the last 14 days -
The Goods were not used or damaged
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The supply of Goods made to Your specifications or clearly personalized. -
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. -
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. -
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
Final Sale Items
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Items marked "Final Sale" are not eligible for return. -
Items marked "Final Sale" on a product page are not eligible for return or exchange, and are not eligible for store credit. Please read final sale item descriptions carefully. -
Final Sale items sent back to us will not be credited back to your account so please take care in ordering.
Returning Goods
Alpha, NJ 08865
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
Gifts
Contact us
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By email: isasuma.art@gmail.com
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By visiting this page on our website: https://www.isasuma.com/contact
Supporting the Wayuu
How does my purchase make a difference?
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