FAQs

**Shipping Info

Do you Ship Internationally?

YES WE DO! We are currently shipping from the U.S to any country in the world.

  • Free International Shipping for orders of $150** or more except to countries listed here.
    • **Due to COVID-19, USPS has had international service disruptions to some countries (see list here) This is why we have partnered with DHL Express to provide shipping services to such affected areas. Shipping rates to such affected countries may be higher than the rest of the world at this time.
      • Please know that we are constantly working to try to bring our clients the best shipping experience especially during this restricted times.
  • Shipping costs and fees are calculated in real time by USPS at check out for all other coutries.
  • Isasuma LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
    • see more below



Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.



Domestic Shipping Rates & Delivery Estimates

  • FREE DOMESTIC SHIPPING for orders over $35 USD
  • Estimated delivery time for U.S orders:
    • 3-5 business days - USPS First Class



**International Shipping Rates and Delivery Estimates

Free International Shipping for orders of $150 USD** or more except countries listed here. **Due to COVID-19, USPS has had international service disruptions to some countries (see list here) This is why we have partnered with DHL Express to provide shipping services to such affected areas. Shipping rates those affected countries may be higher than the rest of the world at this time.

  • Please know that we are constantly working to try to bring our clients the best shipping experience especially during this restricted times.
  • Cost: shipping charges for your order and duty fees will be calculated and displayed at checkout.
  • USPS - First-Class Package International: aprox. 21 days
  • USPS - Priority Mail Internatioanl: 6 -10 business days
  • DHL Express - 3-5 days (service availabe only to affected countries with USPS)



Tracking and Confirmation

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.



Returns and Exchanges

Return and Refund Policy

Last updated: June 04, 2020 Thank you for shopping at Isasuma.com If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us. Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Isasuma LLC, 28 S 7TH ST.
  • Service refers to the Website.
  • Website refers to Isasuma, accessible from www.isasuma.com
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights You are entitled to cancel Your Order within 14 days without giving any reason for doing so. The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
  • By email: isasuma.art@gmail.com
  • By visiting this page on our website: https://www.isasuma.com/contact
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.



Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods were not used or damaged
The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.



Final Sale Items

  • Items marked "Final Sale" are not eligible for return.
  • Items marked "Final Sale" on a product page are not eligible for return or exchange, and are not eligible for store credit. Please read final sale item descriptions carefully.
  • Final Sale items sent back to us will not be credited back to your account so please take care in ordering.



Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
115 Mountain Rd
Alpha, NJ 08865
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.



Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.



Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.



Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: isasuma.art@gmail.com
  • By visiting this page on our website: https://www.isasuma.com/contact



Supporting the Wayuu

How does my purchase make a difference?

Handmade products are great for the environment. Our products do not require a large production facility or noisy factories. They are made in a Wayuu settlement in the desert. ​ Unlike gifts that are mass-produced, you will often find unique differences in each handmade bag, which really makes the product and the purchase very special. Nobody in the whole world will have exactly the same bag! ​ Remember those days, when you bought something and it lasted for a very long time? These mochilas are made to last. They are made from a material that will withstand the time, and chances are you are going to keep them for a long time. ​ Each bag has its story, the person who created it put a lot of time and effort into making something that's unique, beautiful and made just for you. Did you know each Wayuu bag is handmade by a single indigenous woman? Therefore, each bag can tell you a little bit about her color preferences, design choices and woven technique. ​ The crafters, in our case the indigenous communities we support in South America, keep old traditions and old trades going. You are helping them pass the skills to the next generation and keep the art and craft alive.



Preguntas mas frecuentes en español aquí

Please contact us with any other shipping questions.

We are here to help!

ISASUMA.ART@GMAIL.COM

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